Web Analytics Made Easy - Statcounter

Return Policy

Please read in full to understand the Big Daddy Smoke return policy. You can also give us a call at (877) 960-2151 or email us at orders@bigdaddysmoke.com

30-Day Return Policy

In order to be eligible for a full refund, your order must meet the following requirements:

  • Item(s) must have been received within the 30-day return window
  • Item(s) must be in brand new unopened condition
  • Damage to any items but be reported to us within 72 hours after delivery
  • If your item is damaged or defective, you do not need to pay return postage
  • If your item isn’t damaged, you will be responsible for the return postage costs
  • All sales on used or open items are final

Bigdaddysmoke.com reserves the right to deny any return or exchange and we may request additional documentation on the conditions of the return or exchange.Customers of damaged items will have full postage costs covered under this return policy. Customers looking to return or exchange an item, will be required to pay return postage for the item(s).

Returns After 30 Days

Item(s) are not eligible for refund after thirty (30 days) of receiving the goods.

International Returns

Returns outside of the USA will be reviewed on a case by case basis.

Order Cancellations

If contact us as soon as possible after placing your order. We offer no guarantee that we will be able to cancel your order as this will depend on where it is in the logistics chain. If you still wish to cancel after an order as shipped, you will need to refuse the package if delivered by courier, or alternatively, return it to the post office and return to sender. When we receive the item(s) back at our warehouse, we will inspect it and issue the refund providing it meets the requirements of a satisfactory return laid out above.

Return Policy Disclaimer

Bigdaddysmoke.com reserves the right to amend this return policy at any time for any reason. Bigdaddysmoke.com reserves the right to refuse a return at any time for any reason.


Get in Touch

We love your feedback, Drop us a line